Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at wagzzpet@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that shipping the item back to our Wagzz Pet warehouse will be at the customer’s expense.

You can always contact us for any return question at wagzzpet@gmail.com.

Warranty

Wagzz provides a 12-month limited warranty against manufacturing defects, as well as a 10-year warranty against sagging of the memory foam.

This limited warranty covers defects arising from faulty workmanship or materials. Please note that Wagzz Bed is not responsible for any damages resulting from failure to adhere to care instructions.

If you receive a defective item, please contact us at support@wagzzpet.com, and we will be happy to arrange a replacement.

Our warranty does not cover:

• Normal wear and tear resulting from regular washing and intended use.
• Damages caused by rough handling or aggressive use by pets, including bites, rips, burns, tears, excessive scratching, stains, and liquid or moisture damage.
• Damage arising from commercial use, such as in hotels or retail environments.
• Damage incurred by using the cover on a bed that is not a Wagzz Bed. Covers designed for our beds may become stretched or ill-fitting if placed over incompatible products.